Cancellation & refund policy

Appointments are booked online through Fresha with instant confirmation. You may also call or email the studio. Please book the service you actually need — if you are unsure, choose a consultation or the closest service and we will refine it together.

Color correction, extensive color, and special-occasion styling may require a longer hold or a deposit. We will tell you before anything is charged.

Please cancel or reschedule at least 24 hours before your appointment. That window lets us offer the chair to someone on the wait.

Cancellations or reschedules inside 24 hours may be charged 50% of the scheduled service. No-shows may be charged 100% of the scheduled service.

If you booked a color, correction, or special-occasion service that required a deposit, the deposit is forfeited for late cancels and no-shows unless we can fill the time.

Same-day illness, weather, or a studio-side change (stylist unwell, emergency close) is handled with care — we will rebook you as soon as we can, without a fee.

Please arrive a few minutes early so we can start on time. A 15-minute grace period applies.

After 15 minutes we may shorten the service to finish on schedule, or reschedule if there is not enough time to do the work well. Repeated late arrivals may require a card on file for future bookings.

Completed services are generally non-refundable. If something about the cut or color is not sitting right, contact us within 7 days. We would rather see you than guess — most concerns are a quick tweak, a toner, or a follow-up, at no additional charge when we did the original work.

Refunds are considered when we cannot reasonably correct the result, or when the studio cancelled and a rebook does not work for you. Refunds, when issued, go back to the original payment method.

Prepaid packages: unused services can be refunded within 90 days, minus the value of services already used, at the then-current menu price.

Deposits for late cancels and no-shows are not refundable, as described above.

Gift cards are available through the studio. They have no cash value, are not redeemable for cash, and do not expire under Pennsylvania law.

Lost or stolen cards cannot be replaced without proof of purchase. Gift cards are not refundable once issued.

Color correction is quoted only after a consultation. We will not start a correction without a shared plan and a realistic timeline — some results take more than one visit.

If you have a history of sensitivity to color, tell us before we mix. A patch test can be arranged. We reserve the right to decline a chemical service if hair or scalp condition makes it unsafe.

Children’s cuts are welcome; a parent or guardian should stay with younger guests. Please keep the chair a calm space for whoever is in it.

The studio is wheelchair accessible and has parking on site. If you need any extra help arriving, call ahead — we will make it easy.

Gratuity is never required and never included in the listed price.